Frequently Asked Questions

If you’re new to GoPets or looking to improve the scheduling experience on our site, this guide will help you learn more about our platform and its features.

Booking an Appointment

You can book an appointment through our **online booking system** on our website. Simply select your preferred date and time, choose the service you need, and provide your contact details. You will receive a confirmation once your appointment is scheduled.

Yes, you can reschedule or cancel your appointment online through the link provided in your confirmation email, or by calling our clinic directly. Please try to give us at least 24 hours notice for cancellations.

We primarily operate by appointment to ensure every pet receives dedicated time, but we may accept walk-ins for **urgent cases**. Calling ahead is highly recommended to minimize your wait time.

You will receive an **email confirmation** immediately after booking. We also typically send a text message reminder 24 hours before your scheduled visit.

Yes. When using the online booking system, please indicate the number of pets and allow for additional time, or book separate consecutive slots for each pet.

Services and Pricing

We provide a range of veterinary services, including **general check-ups**, **vaccinations**, deworming, spaying/neutering, dental care, laboratory tests, emergency treatments, and pet grooming. You can view the full list of services on our website.

Service costs vary depending on the procedure and your pet's needs. Please contact the clinic directly or check the detailed service list on our **Services page** for specific pricing information.

Yes, we periodically offer **seasonal promotions** and package deals for wellness checks and spay/neuter services. Follow our social media pages or contact the clinic for current offers.

Payment Methods

We accept **cash**, **credit and debit cards**, online bank transfers, and digital payment options such as **GCash** and **PayMaya**.

A deposit is generally **required for all surgical procedures** (spay/neuter, soft tissue surgery) and long-duration appointments. You will be informed of any required deposit when booking.

For high-cost procedures, **payment plans may be available** through third-party financing partners. Please inquire with our staff before the procedure.

We can provide the necessary documentation for you to submit a claim to **your pet insurance provider**. Payment for services is due at the time of the visit, and your insurer will reimburse you directly.

Yes, you will receive a detailed **invoice** for all services and products purchased, which can be printed or emailed to you.

Products and Pricing

We offer a variety of pet essentials, including premium pet food, vitamins, supplements, grooming supplies, hygiene products, collars, leashes, and pet accessories. Visit our clinic or website to browse our full selection.

Prices vary by product brand and size. For a current price list, please visit our clinic store or contact our staff directly.

You can purchase products directly at the clinic during your visit, or you can call us to place an order for pickup or delivery (if available in your area).

Delivery services are offered within a limited radius for certain product orders. Please call us to check if your location is covered.

If placing an order for pickup, our staff will notify you once the items are ready. Pickup is available during our regular clinic hours.

Your pet's health is our top priority! Book an appointment today and experience expert care at GoPets!

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